Frequently Asked Questions

1. What are your office hours?
2. Do you have a toll free number?
3. What is your address?
4. What are the directions to your office via MapQuest?
5. Can I come to your office for a demonstration?
6. What time does my order have to be placed by to ship today?
7. What payment methods do you accept?
8. Where is my order shipping from?
9. Can I pick up my order at your office?
10. What is the warranty on New Dictation/Transcription Equipment?
11. What is the warranty on Demo Dictation/Transcription Equipment?
12. What does Demo mean?
13. What is the warranty on Certified Pre-Owned Dictation/Transcription Equipment?
14. What does Certified Pre-Owned Mean?
15. What is the warranty on accessories such as foot pedals, headsets, microphones, etc.?
16. Do you repair dictation/transcription equipment?
17. Do you offer on-site service?
18. What are your labor rates for dictation/transcription repair?
19. How do I place a Service Call?
20. Can I return an item?
21. What is an RMA number?
22. Can I just send it back without contacting you?
23. What does "Order by 5 pm EDT to ship same day" mean?

Answers...

1. What are your office hours?

   8:30-5:00 PDT, Monday-Friday (Excluding Holidays).

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2. Do you have a toll-free number?

   Yes, (800) 644-9525.

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3. What is your address?

   1445 Donlon Street, Suite 1, Ventura, California, 93003

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4. What are the directions to your office via MapQuest?

   Simply click on this link.

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5. Can I come to your office for a demonstration?

   Yes, to serve you better, by appointment only.  Please call (800)/(805) 644-9525.

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6. What time does my order have to be placed by to ship today?

   Orders placed before 2:00 PM PDT, Monday - Friday usually ship the same business day (excluding holidays).

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7. What payment methods do you accept?

   We accept VISA, MasterCard, American Express, Discover, PayPal, Amazon Pay, Money Order, ACH Payment, Cashier's Check and *Business/Personal Checks. We do not accept international check payments, Western Union or Money Gram.

   *Business/Personal checks must clear prior to your order shipping.

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8. Where is my order shipping from?

   Ventura, California

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9. Can I pick up my order at your office?

   Yes, to serve you better, by appointment only.  Please call (800)/(805) 644-9525.

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10. What is the warranty on New Dictation/Transcription Equipment & Accessories?

    90-days to 1-year parts/labor (varies upon product). Warranty will be void if the product is opened, taken apart, or tampered with in any way by anyone other than authorized personnel. Unauthorized repairs or modifications will cancel warranty coverage.

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11. What is the warranty on Demo Dictation/Transcription Equipment & Accessories?

    90-days parts/labor. Warranty will be void if the product is opened, taken apart, or tampered with in any way by anyone other than authorized personnel. Unauthorized repairs or modifications will cancel warranty coverage.

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12. What does Demo mean?

    In most cases it means that it was used for demonstration purposes only.  Such as at a trade show or for use in our showroom.

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13. What is the warranty on Certified Pre-Owned Dictation/Transcription Equipment & Accessories?

    60-days parts/labor. Warranty will be void if the product is opened, taken apart, or tampered with in any way by anyone other than authorized personnel. Unauthorized repairs or modifications will cancel warranty coverage.

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14. What does Certified Pre-Owned Mean?

    It means that it has passed a series of tests by our engineering department designating it Certified Pre-Owned.

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15. What is the warranty on accessories such as foot pedals, headsets, microphones, etc.?

    ECS branded products come with a 1-year parts/labor warranty. Most other items come with a 90-day parts/labor warranty. Warranty will be void if the product is opened, taken apart, or tampered with in any way by anyone other than authorized personnel. Unauthorized repairs or modifications will cancel warranty coverage.

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16. Do you repair dictation/transcription equipment?

    Yes, for more information please contact service@tvps.com.

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17. Do you offer on-site service?

    Yes, we offer local on-site service, contact us for details at (800)/(805) 644-9525.

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18. What are your labor rates for dictation/transcription repair?

    • Per machine - 1st 30 minutes: $115.00 + return shipping costs

    • Every 30 minutes after 1st 30 minutes: $75.00

    • Estimation Fee - $58.00 per machine + return shipping costs

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19. How do I place a Service Call?

    Send an email to service@tvps.com or call (800)/(805) 644-9525 ext. 109.  Please indicate model, serial and detailed description of problem.

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20. Can I return an item?

    Certain products may be returned within our guidelines. Dictation recorders (analog and digital), Desktop dictation/transcription and dictation/transcription accessories are the only items available for return. All software products are non-returnable and non-refundable. "Demo" and "Pre-owned" products are not returnable. No product return will be accepted without an RMA (Return Materials Authorization) number. Any package received without an RMA may be refused and may be subjected to a 15% restocking fee. No products are accepted for return after 30 days from original order ship date. All items must be returned new in the original packaging. Any product received damaged, incomplete or not in new condition will be subjected to a minimum of a 15% restocking fee. Percentage of restocking fee may vary depending on condition of return. 

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21. What is an RMA number?

    Return Merchandise Authorization.  Required for any shipment to be accepted by our shipping department.  To obtain an RMA call our office at (800) / (805) 644-9525 ext. 109 or email service@tvps.com.

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22. Can I just send it back without contacting you?

    To ensure refunds are properly issued for returned items we do not accept product returns without a RMA. Products returned without authorization may be refused and shipped back to you at your cost.

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23. What does "Order by 5 pm EDT to ship same day" mean?

    All orders placed before 5:00 pm Eastern Time usually ship from our warehouse the same day during normal business hours.

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